Custode is an autonomous AI agent that resolves e-commerce support tickets end-to-end. Returns, order tracking, complaints, refunds. No templates, no waiting.
Plugs into Shopify, WooCommerce, or your custom platform. Reads orders, inventory, and customer history in real time.
Goes beyond keyword matching. Reads customer intent, checks order status, and determines the right resolution autonomously.
Processes returns, issues refunds, updates orders, sends tracking info. Handles the full resolution, not just the reply.
Edge cases, VIP customers, or complex complaints get routed to a human with full context. Nothing falls through the cracks.
Pulls real-time shipping data and proactively updates customers before they ask.
Validates eligibility, generates labels, processes refunds. The full return workflow, automated.
Answers sizing, compatibility, stock, and shipping questions using your product catalog.
De-escalates frustrated customers with empathy and action, not canned responses.
Native French, English, Spanish, German, and 30+ more languages. No translation layer needed.
Surfaces trends in complaints, top issues, and customer sentiment weekly. Your support data, working for you.
Custode is building the future where every e-commerce business has a support team that never clocks out, never burns out, and never puts a customer on hold.